Gift Receipts and Reprints
A gift copy is the same sale printed with the prices removed, and a reprint is the same receipt again, marked as a duplicate. This page covers both, and the refusals each can meet. Choosing a channel and the finish screen are covered in Delivering a Receipt and Receipts and Fiscal.
The gift copy
The gift copy is the same sale, printed differently. The prices are gone, and the sale's reference stays. It is not a second receipt and it is not a second tax document. Nothing about the sale itself changes when you print one.
You print it from the channel row on the receipt screen, the same place as print, email, and text.
Two things are worth knowing:
- Any associate who can sell can print one. It is not restricted to a manager.
- Printing the gift copy first does not mark the customer's real receipt a duplicate. The two are kept apart on purpose, so a courtesy copy printed first does not make the real receipt look like a reprint.
The reference on the gift copy lets any register find the sale, so the recipient can exchange the item without a price on the paper.
Like every other delivery, the gift copy is kept back until the sale is ready to release. It cannot be printed while a sale is still waiting for tax confirmation.
A store can set its own gift layout. A built-in layout is the fallback. If neither is set up, the app says the gift layout is not set for this store rather than printing something wrong.
Reprinting a receipt
A customer who comes back without their receipt can have it reprinted.
- It is the same receipt again, never a second tax document. The sale is not re-issued, re-numbered, or altered in any way.
- The reprinted paper is marked as a duplicate, exactly as it would be at one of your store's registers. The marker is stamped before the paper is produced, so a phone's reprint cannot be told apart from a register's, even where the first copy was never printed.
- Every reprint is recorded: which sale, who reprinted it, and when. The record names no approver, because a reprint is a self-service action with no second person to authorize it.
- A digital delivery never marks the receipt a duplicate. Emailing a receipt does not make the customer's first paper look like a reprint.
Reprint is a separate permission
Reprinting is a separate permission from selling. Both of the permission sets the product ships have it switched on, so most stores find it already available. A store that wants to restrict reprints can, with no change to the software. Where a person does not have this permission, the reprint action is shown but disabled, and the screen says why.
What can stop a reprint
- Print is switched off for this store, because a manager set it to print nothing.
- No receipt layout is set for this store.
Both of these are checked before anything is sent, so a refused reprint writes no record. Nothing was attempted, so nothing is logged.
