Restaurants: hotel food and beverage

Released 2026-11-10 · Hospitality

Watch the film: Hotel food and beverage: charged to the room (1:55)

Hotel food and beverage is ready for a hotel's restaurant, lobby bar and room service to run on iVendNext POS. It works as full service does, and adds charging a meal to a guest's room, with the room checked at the hotel system and the charge sent to the guest's bill. This note says what it does today and what is still being built. The full list for every kind of outlet is What iVendNext offers a restaurant.

What it does today

Everything full service does. The floor with its tables, bookings seated from Desk, guests and courses, the kitchen screens by station, tips at Pay and the day's close. See Restaurants: full service.
More than one outlet on one floor. The restaurant's tables and the lobby bar's seats each have their own section on the floor.
Room service. Room service is a service mode, beside Eat in and To go. A room-service order can be a named tab, such as Room 202, and its kitchen ticket carries that name.
Charge a meal to a guest's room. The server types the room and surname on Sale details. At Checkout, the Room charge app asks the hotel system for that guest. A room and name that fit fill the guest's folio on the sale. A room that does not fit dims the Room Charge tile with the reason, such as Room 202 has no guest named Smith, so the guest can pay another way.
A tip on a room charge. With the Room charge app, the tip chosen at Pay goes onto the guest's bill once, on the hotel's tip code. iVendNext books it to tips payable, and the day's close names it, such as Plus $25.36 in tips on Room Charge.
Part on the room, part on a card. Split the payment takes a Room Charge leg and a card leg, each with its own share of the tax and its own tip. With the Room charge app, only the room's share and tip go onto the guest's bill.
The guest's bill follows the sale. With the Room charge app, the sale is recorded on the till first, and the charge reaches the guest's bill within about a minute. A return of a room charge pays back only to the tenders it was paid with, and puts a negative line on the same bill.
The night audit. The Room charges workspace in Desk counts what is posted, waiting and refused. Its report's Clearing total is the day's one clearing entry, after which the clearing account shows only what has not reached a guest's bill.
Without a hotel system link, the Room Charge tile works on its own: the server types the room and guest in its box, and your accounts team types each charge into the hotel system from the day's list. See Charging a meal to a guest's room.

Good to know

The Room charge app connects to Mews. A partner, or your own developers, connects it to OPERA Cloud, Cloudbeds or another hotel system.
The tile needs a connection. When the till is offline, take cash or a card on the bank's own machine, or write the room on a paper slip for the front desk.
One sale charges one room. When a table splits across rooms, ring each room as its own sale.
A room-charged sale is returned and rung again, not exchanged. On the refund, type the room and guest in the Transaction number box.
The Sale details box ID Checked is asked for wine, beer and cocktails, as at full service.
Cards in this release are taken on the bank's own machine, with the plain Card tender.

Being built

A tip written on the slip after the card is authorized.
Covers, table turns and tips by server in the back office.
A booked table shown as booked on the till's floor.

To set it up, start with Switch on your restaurant, then Charging a meal to a guest's room.